Support & Troubleshooting

The situation: you have just registered an account and are getting started at app.aichologist.io. The app doesn’t seem to recognize your subscription and takes you back to the account creation view instead.

What to do: this most likely happens because you are trying to sign in with a different email address than the one you registered with. The problem is solved by using the same Gmail address for both registration and sign-in. For now, our app works with Gmail accounts only.

If you already accidentally created an extra subscription, contact our customer support at [email protected] and we will cancel the extra one for you.

The situation: you have signed in successfully, but the page doesn’t load properly and you only see a plain light screen.

What to do: this usually resolves itself with a little patience. On the very first load, the app needs to download more data than usual, which can make the first load slow. This is more likely if your internet connection is slow. Once the first load is done, the page will load faster from then on.

Sometimes the first load can get stuck for one reason or another, and the app won’t move past the white screen. In that case, press your browser’s refresh button or the F5 key on your keyboard. This reloads the page. If your connection is weak, it’s worth trying the reload a few times.

Aichologist Eve is an AI program that can speak every language. The officially supported languages are currently Finnish, Estonian, English, and German. You can change the language setting in the app under “Settings” → “Language”. You can also chat with Eve in any other language you like, simply by asking in the conversation. For example:

• “Can we talk in English?”
• “Voisimmeko käydä tätä keskustelua suomeksi?”

Sometimes your geographical location can affect the automatic language selection. If your browser’s location is detected as Germany, for example, Eve may try to speak German to you first. If you want to use another language, you can adjust the language settings or ask Eve directly.